A Handsome Bit of Documentation
Irrational Exuberance 4, or, Should You Enter the China Market?
[This post is the fourth in a series designed to help you formulate and evaluate your plans to enter the China market. See this page for links to the audio and text files of prior posts in the series. NB: More recent articles are listed at the top of that page with earlier articles below them.]
In our last post, we looked at whether we could find verifiable and creditable substance in our hypothetical plan to enter the China market. We began by addressing our plan with a critical eye, asking of it some difficult questions.
What is a “critical eye” anyway?
Basically, we said, “Plan, you’re the handsomest bit of documentation we’ve seen in a long time. After all, we dressed you ourselves in the finest silk-wool, three-piece, navy pinstripe suit, spit-polished your black lace-ups, gave you a flash coiff and a stunning manicure. But, even though it may break our hearts to do so, we’re going to pause before we walk you out on the runway. We have to ask the question – are you really that good-looking? Or do we have a case of Dr. Frankenstein smiling at the “beauty” of his own creation?”
Americans may not be used to looking critically at anything. Goodness knows, the public schools hardly teach it. In corporate business, we often err on the side of silence, being too sensitive to political gamesmanship to proffer genuine and useful criticism when it is most needed. But here, silence is not golden, but less than brass: plastic.
To every claim that is made, we ask, “Oh, yeah? Says who?” We then carefully review the answer to see if it is based on sound thinking and a solid foundation of evidence.
As an example, we might purchase a 40 oz. bottle of laundry detergent at the store, upon which it reads “25% More!” Should we accept this claim unquestioningly? No, we attempt to validate the claim through questioning.
We might ask, “25% more than what?” Perhaps the bottle explains. Upon perusal, our bottle, in very small print, reads: “Than the 32 oz. Size!” Well, it should be clear to every dolt on the planet that the 40 oz size contains exactly 25% more than the 32 oz size. What then is the benefit? There is none. “25% More!” is nothing but an empty catch phrase designed to lure the uncritical to part with his hard-earned cash.
What if the copy printed bottle does not explain sufficiently? Upon further examination, there is a toll-free phone number for the manufacturer’s “customer assistance hotline.” Pulling the cellphone from our leather holster, we dial, reaching the friendly Mabel, located somewhere near Columbus, Ohio, one of the friendliest states in the country. A dialogue proceeds.
Mabel: Hello, this is the Perky Soap Bubble Company of Columbus, where your pleasure is our business. How may I help you today?
Rich: Hello, Mabel. I have in my hands a bottle of “Cram,” your laundry detergent specially formulated for soiled college students on a tight budget.
Mabel: Yes, sir. That’s one of our best sellers.
Rich: Is it? Well, I was wondering. Just above, the words “Removes Dried-in Stains You Get in the Chem Lab Better Than Any Other Brand,” it reads “25% More!” More than what?
Mabel: Oh, yes, sir. There is 25% more in that bottle.
Rich: More of what?
Mabel: Oh, let me check…of product.
Rich: (not willing to give up the fight yet): You mean of detergent?
Mabel: Yes, now, is there any other way I can help you.
Rich: Wait, wait. Compared to what?
Mabel: What sir?
Rich: 25% more detergent as compared to what?
Mabel: Oh, yes, I see. Than other bottles.
Rich: Do you mean a competing a competing brand or other bottles of your own brand?
Mabel: Let’s see. It says here… Let me ask a supervisor. (Unintelligible. Sounds like: “but he keeps asking me.”)
Bob: Sir? I’m Bob, an assistant supervisor here at the help desk. I can help you with your request.
Rich (fuming ever so slightly): I just told Mabel.
Bob: Oh, yes. Hold on. There is 25% more as compared to our 32 ounce bottle.
Rich: Of the same detergent.
Bob: That’s what it looks like, sir. Can I assist you with anything else?
Rich: No, you see, my weekend free minutes are just about used up.
Do you think I purchased a bottle? No, what looked appealing was clearly more scam than Cram. I never would have discovered this without an intensive critical examination.
So let’s apply this critical method of questioning to our hypothetical plan and see what answers we come up with. In our next post…